On the 2nd of June 2020, APTelecom moderated a webinar arranged by Telecoms World Asia “CREATING A WINNING DIGITAL CX MODEL”
With growing usage and demand worldwide, telcos have recognized the need for greater customer engagement in an increasingly competitive environment. CX strategies are now imperative to the telco model.
- Learning rather than predicting
- Moving towards customer-based models
- Growing demand during and following Covid-19
To view the recording of APTelecom’s President and Co-Founder Sean Bergin, please go here.